Simone Dellora
Member Services
What does your role involve?
I’m focused on general day to day member enquiries, as well as handling all the onboarding of our growing member base. My role also involves organising referrer setups, updating member details for our brokers and all accreditations and commission inquiries.
What do you love about working at Buyers Choice?
I love our culture and helping out our members so they can thrive professionally.
Why did you join the mortgage and finance industry?
The opportunity came up and I felt my skills and experience in delivering exceptional customer experience were a perfect fit for this industry.
What might people not know about you?
I’ve undertaken Quality Service training at The Disney Institute in Orlando.
What are your hobbies/interests?
Holidays and travel!
What are your top three tips for mortgage brokers?
- Stick with it… the first few years are tough but it’s worth it in the end
- Care about your clients
- It’s might not be your fault, but it is your problem
